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Working with people is never easy!

We are all different, needing different things at different times, with the ability or not, of understanding those needs and being able to reasonably express or respond to them. Sometimes, the opportunity to explore the situation, reflect in a safe place, can help lead to a resolution in a fraught situation.

Kim Bedford has been involved as a manager in retail for many years and latterly in the Local Council sector as a Councillor, Clerk and County Officer at GAPTC. She understands the pressures we all cope with in our daily lives and holds the National Certificate in Workplace Mediation, and can offer this service to you.

Due to the structure of Local Councils, the nature of the relationship between volunteer, local leader, advisor, employee and line manager can be complicated and sometimes confusing. Using her experience, she will work with you to try and find a way through troubled waters.

To find out more, please contact her by email at kimbedford@btinternet.com, giving her your name, position and your email contact. She will make contact with you to seek some basic information and give details of the approach she will use, together with costs.

• Mediation and conflict resolution service for local councils - Kim Bedford (MS Word, 31 Kb)

Mediation, Dispute Resolution and Conflict Management Services

Chris Haine Personal Profile

An experienced HR, Personnel and People Practitioner across the range of HR functions, having worked in Central Government for 28 years, as a Regional HR Manager, Learning and Development Manager, HR Advisor and Policy Developer, Trainer, Welfare Officer and, most recently, Chief Welfare Officer and lead Mediator for a Central Government Department. Upon departure from Public Service, established as an independent freelance practitioner, active with a number of associates and organisations, across the range of above-listed functions. Particularly those elements of workplace conflict, well-being and wider employee and organisational support (at individual, corporate and strategic level) including bullying/harassment, discrimination and associated complaints/grievance investigation work, diagnostic work around underlying causes, individual stress risk-assessments, wider organisational well-being audits, and training provision across the skills and wider practice issues associated with these activities, as well as interventional resolution work to include mediation, facilitated group work, individual counselling and coaching. A competent practitioner with extensive knowledge in the private, public, health, statutory, local council, retail, food and charity sectors. Currently, also working within a Town Council, administratively supporting the role of its Town Clerk, its Councillors and the Community it serves. The following Mediation Services are independently offered:

Full Mediation Service

Offering an external specialist neutral/impartial professionally managed mediation service, as part of a pre-formal process solution; taking cases from individual assessment stage: exploring the issues (with each party), explaining the process, and then encouraging participation through to the next stage (if parties agree) through a managed, facilitated meeting - where parties participate in a 'supervised' dialogue with each other, with the sole intention to bring conflict resolution, through opportunity for parties to raise issues, engage, identify 'common ground', seek greater understanding and ultimately reach agreement through a consensual process to improve the working relationship.

Conflict Resolution Helpline

As a pre Mediation process measure, direct access to free consultation: to discuss and assess presenting issues and needs of difficult dynamics, offer impartial support, to look at potential, viable solutions, and to explore, explain and encourage mediation participation, if appropriate and applicable.

Note: associated services available (on request) including: Complaints Investigations, bespoke Training Courses, Workshops, Awareness Sessions, Team facilitation and participation events, Dignity at Work, Bullying, Harassment and Diversity (BHD) workshops, Early Neutral Evaluation Assessments (ENEAs) around underlying causes, individual stress risk-assessments and wider organisational well-being audits.

Contact Details: Email: cjhaine@gmail.com Mobile: 07432 193153

Correspondence Address: 1 Llanbedr Road, Crickhowell, Powys, NP8 1BT

• Mediation, dispute resolution and conflict management service for local councils - Chris Haine (Word Document, 86 Kb)