This interactive Customer Service Essentials course has been designed to help all those in customer handling roles, hone their skills in customer service excellence.

This module has a short assessment at the end to check understanding.

Payment will be by invoice, post enrolment. We can provide updates on completion rates for the training on request.


£14 members
£28 non members

All council employees and councillors are welcome to access the e-learning.

How to book
Please email with the following information for each person and course.

  • Full name
  • Position in Council
  • Email address
  • Course


  • The email address of the delegate must be unique to the delegate; it cannot be shared or the clerk's email address.
  • Log in details MUST NOT be shared; anyone found abusing this rule will be removed from the e-learning platform permanently.

Last updated: Wed, 30 Jun 2021 09:46